Delivery & Returns
Delivery
We offer free worldwide shipping on all orders over €200. It usually takes up to two business days for the garments to be dispatched from our warehouse, and 2-5 working days (depending on location) for you to receive them.
We do our best to dispatch the goods to you as fast as possible, but slight delays can occur during holidays or seasonal sales. You will get an e-mail with the tracking number once your order is dispatched.
Delivery prices
- Shipping within Europe: Standard Shipping €10 (3-5 working days), Express Shipping €20 (1-2 working days), free on all orders over €200.
- Shipping to Switzerland: Standard Shipping €15 (3-5 working days), free on all orders over €200.
- Rest of the world: Express Shipping €40 (2-3 working days), Standard Shipping €25 (4-7 working days), free on all orders over €200.
Returns & Exchanges
We hope you’ll love your new Delikatessen garments, but if something isn’t quite right, you always have 14 days to send the items back to us.
Returns are free across Europe. Returns from countries of North America will incur a fee of €30 that will be deducted from the total refunded amount. Returns from the rest of the world will incur a fee of €50 that will be deducted from the total refunded amount.
We will issue a refund for all items that are returned clean, unworn and with their original labels. The refund will be processed within 7 days after we receive your returned items at our warehouse.
If you want to return or exchange an item, please log in to your account at account.delikatessen.jp and submit your return. If you need help, please do not hesitate to drop us a line at returns@delikatessen.jp.
The address for returns is:
Turbot BV at Lancer Fashion
Ul. Kilińskiego 22M
27-400 Ostrowiec Swietokrzyski
Poland
